This is an informative short article from Dell that looks at some interesting defect tracking metrics as a way to gauge the overall testing effectiveness. This article could go into a general quality category with the software testing directory but the defect tracking context is strong and the concepts are well presented.

This is a good overview of defect tracking and includes some best practices including documenting the defect in terms of configuration and steps to reproduce. Overall this article provides a good check list of how to set up a defect tracking process including linking to change management.

This paper provides both a overview of defect tracking processes as well as a perspective of defect tracking in terms of quality control and overall cost of ownership of software. The article has a useful breakdown of software quality costs that include prevention cost, appraisal coast and failure cost. Overall a useful introduction into the purpose, value and implementation of defect tracking processes.